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Receptionist – Buckatree Hall Hotel

Buckatree Hall Hotel Full-Time  Wellington, England, United Kingdom 19 Aug 2017

Post Description

  • Position: Receptionist
  • Recruiter: Buckatree Hall Hotel
  • Job Type: Full Time

Reception is often the first point of contact for all guests, either on the telephone, email or face to face. You will be a people person and enjoy interacting with guests to make them feel welcome. You will also need to be patient, understanding and be willing to listen.

Summary Responsibilities:

  • To provide a warm welcome to all guests and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
  • To operate the hotel switchboard, answering it to the company standard.
  • To deal with guest enquiries, either by fax, telephone, letter or verbally.
  • To ensure high standards of service are maintained in reception.
  • To ensure the hotels Property Management system (PMS) is being used correctly, effectively and managed on a daily basis.
  • To assist the Reservations Manager with group & tour business by preparing welcome packs, acting as host when coaches arrive and helping guests and colleagues with luggage.
  • To monitor all guest accounts, ensuring all charges are posted correctly with supporting documentation and that the hotels systems, procedures and controls are followed.

This is a full time position consisting of evenings, weekends and Duty Management.

 

If you believe you have what it takes please send us a forwarding letter together with your CV either via post or to: emma.hayes@buckatreehallhotel.com

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